Privacy Policy
Last updated: 27 August 2026
This policy explains how The Gent's collects, uses, and protects information submitted through this website and its booking and waitlist services.
Information we collect
When you use our booking or waitlist forms, we may collect your name, email address, WhatsApp or telephone number, appointment preferences, selected service, selected barber, and any message you choose to provide.
We may also receive basic technical information from your browser, such as device and usage information, and a saved preference for the website colour theme.
How we use information
- To process and manage appointment requests.
- To contact you about a booking, confirmation, change, or cancellation.
- To manage the membership waitlist and contact people about membership availability.
- To respond to questions and improve our website and services.
Service providers and sharing
Booking and waitlist information may be stored using Supabase, our database service provider. When you choose to continue a booking through WhatsApp, the information is sent to WhatsApp and is then handled under WhatsApp's own privacy terms.
We do not sell personal information. We may disclose information where required by law or where necessary to protect our customers, staff, business, or website.
Retention and security
We keep information only for as long as it is reasonably needed for the purposes described here, record keeping, dispute handling, or legal obligations. We use reasonable administrative and technical safeguards, but no online service can guarantee absolute security.
Your choices
You may ask us to correct or delete personal information we hold about you, subject to legal or operational requirements. You may also ask us not to send marketing or waitlist messages. Contact us through WhatsApp at +263 787 666 753.
Children and external links
This website is intended for general customers and is not directed at children. Our website may link to services such as WhatsApp, Instagram, and TikTok. Those services have their own policies and terms.
Changes to this policy
We may update this policy when our services or legal obligations change. The updated date at the top of this page shows when the latest version was published.