Terms & Conditions
Last updated: 27 August 2026
These terms apply when you browse The Gent's website, request an appointment, join a waitlist, or use links to our social and messaging services.
Website and booking requests
Information submitted through the booking form is an appointment request, not a confirmed appointment, until The Gent's confirms the details. Availability, barber assignment, service duration, and pricing may change before confirmation.
You are responsible for providing accurate contact details and arriving for the correct service at the agreed time.
Cancellations and late arrivals
Please contact us as soon as possible if you need to cancel or reschedule. Late arrival may reduce the time available for your service or require the appointment to be rescheduled. Repeated no-shows or late cancellations may affect future booking access.
Services and payment
Services, prices, promotions, and membership benefits are subject to availability and may change without notice. Payment is due according to the arrangement confirmed by The Gent's. Any deposit, refund, or cancellation charge will be explained before it applies.
Customer conduct
Customers must treat staff and other guests respectfully and follow reasonable shop safety instructions. The Gent's may refuse or end a service where conduct is abusive, threatening, discriminatory, or unsafe.
Membership and waitlist
Joining the waitlist does not guarantee membership, a place, a particular price, or a particular start date. Membership availability and benefits are subject to the offer communicated by The Gent's and may have additional conditions.
WhatsApp and external services
Some booking communication takes place through WhatsApp. WhatsApp, Instagram, TikTok, Supabase, and other linked services are operated by third parties and are subject to their own terms, availability, and privacy policies.
Website content
We aim to keep this website accurate and available, but we do not promise that every page, image, promotion, or booking feature will always be complete, current, or uninterrupted. Website content may be updated or removed without notice.
Liability
To the extent permitted by applicable law, The Gent's is not responsible for losses caused by information supplied incorrectly by a customer, third-party service interruptions, or events outside our reasonable control. Nothing in these terms limits rights that cannot legally be excluded.
Changes and contact
We may update these terms as the business, website, or legal requirements change. The updated date at the top of this page shows the latest version. Questions about a booking or these terms can be sent through WhatsApp at +263 787 666 753.